Why is my Product delayed?

We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you. 

My Account shows my product is Being made:

We collaborate with the best independent designers and makers to produce our distinct range. While we work closely with our manufacturers, sometimes they can experience a delay of their own in receiving supplies.

My Account shows my product is Being shipped:

Your product is on its way to us from our manufacturer, so this means we’ll be working with the shipping company and the port of arrival to book the vessel in.

My Account shows my product is Being prepared for dispatch:

Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.

 Why are you lead times so long at the moment?

We know our lead times are not great at the moment, we’re working closely with our suppliers to reduce these. There’s currently a lot of pressure on global shipping around the world. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible.

 Where is my order?

There’s currently a lot of pressure on global shipping around the world. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible. We’ll keep you informed of any updates – just check ‘My Account’

We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.

My Account shows my product is Being made:

We collaborate with the best independent designers and makers to produce our distinct range. While we work closely with our manufacturers, sometimes they can experience a delay of their own in receiving supplies.

My Account shows my product is Being shipped:

Your product is on its way to us from our manufacturer, so this means we’ll be working with the shipping company and the port of arrival to book the vessel in.

My Account shows my product is Being prepared for dispatch:

Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.

Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.